Support Ticket Resolution RL Environment
Read the first message of an invented support ticket and choose how it was resolved. The grader is the outcome the ticket actually recorded, which is how a company's own history can become an RL environment: the work is the task, the result is the checker.
Try it by hand below with tasks from the test split. Runs in your browser; nothing is sent anywhere. To use it with an
agent, download env.py and tasks.jsonl from the Files tab.
Task
How it is graded
Action: one outcome name, for example "refund_issued". Reward: 1.0 when the outcome matches the recorded one, else 0.0.
Read more on AITrainingDataBroker.comCan support tickets be licensed to AI companies?Zendesk data export for AI licensingSelling RL environments to AI labs